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The brokerage is taking weeks or longer to resolve routine user issues as it gears up for an IPO later this year.
Trading on Robinhood Markets Inc. takes seconds. Getting an account problem fixed can take weeks.
Robinhood is wading through a flood of customer-service requests stemming from the trading app’s soaring popularity and its January decision to curb trading in highflying stocks including GameStop Inc. GME -5.15%. In some cases, Robinhood has locked customers’ accounts for more than a month, denying them access to their
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